Return Policy of the Wirgane Cooperative
At the Wirgane Cooperative, we are committed to providing you with a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may return items according to the following conditions:
Return Period: You have 30 days from the date of delivery to return a product.
Condition of Items: Items must be returned in their original condition, unused, with all tags attached, and in their original packaging.
Return Process: To initiate a return, please contact us at [email protected] to obtain a return authorization number. This number must be included in your return package.
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or an error was made during shipping.
Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2 to 5 business days.
Exceptions: Certain items cannot be returned, including food products, personalized items, and sale items.
Contact: For any questions regarding our return policy, please contact us at [email protected] or +212-661-192-666.
Refund Policy of the Wirgane Cooperative
Refund Policy
Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2 to 5 business days.
Partial Refunds: In certain situations, only partial refunds may be granted (if applicable) for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [contact email address].
Exceptions: Certain items cannot be returned, including food products, personalized items, and sale items.
